Managers & Supervisors
Effective coaching begins with the employee's performance plan and development of SMART performance goals, but can also be used to address issues as they arise. Coaching is an ongoing conversation between managers and employees that:
- Clarifies expectations of performance
- Addresses discrepancies between the expected and actual performance
- Increases the opportunities for success with employees
- Strengthens the relationship between the employee and the supervisor
Informal feedback through ongoing coaching creates work environments where employees are willing and able to ask questions. Safe/open work environments allow a free-flowing dialogue about performance in which mistakes are transformed into learning opportunities. During the coaching process, it is important to discuss the consequences and impact of employee actions and behaviors. A coaching meeting helps to align the employee with the visions of the department and supervisor, which can gain employee buy-in.
Coaching can involve a variety of processes, such as:
- Providing on-the-job training
- Seeking external training opportunities for an employee
- Encouraging shadowing of more experienced team members.
Coaching may occur during evaluation of a finished project:
- Analyzing results and processes
- Dissecting where performance was acceptable and areas that could be improved
- Discussing what was learned during the project and what can be improved going forward.
At difficult times, coaching includes confronting poor performance and working through progressive discipline. Ask your Employee Relations manager for more information.